Privacy Policy

This Privacy Policy describes how we, the company GOLEM - Gesellschaft für integrierte mikroelektronische Komplettlösungen Gesellschaft m.b.H., registered in Vienna, Austria, collect, use, and share information in connection with your use of our websites, services, and applications (collectively, the "Services"). This Privacy Policy (the "Privacy Policy") does not apply to information our customers may process when using our Services.

We may collect and receive information about users of our Services ("users," "you," or "your") from various sources, including: (i) information you provide through your user account on the Services (your "Account") if you register for the Services; (ii) your use of the Services; and (iii) from third-party websites, services, and partners. We, as official providers of Products and Services presented at this website and providing services under the terms described in the Legal section welcome and thank you for your interest in its using. There are many different ways you can use our services by subscribing for service, downloading a copy of our software, installing it locally, running it as free or paid option, learning how to maximize your business and application results with these powerful digital transformation tools, sharing your achievements and communicating with other people or creating new content.

While using our services we want you to be clear how information which you provide is used and protected for your privacy and what you can do to contribute to its protection.

Our Privacy Policy explains:

What information we collect and why we collect it.
How we use that information.
The choices you have in accessing and updating your information.

We made this document in the way to keep it as simple as possible, but if you’re not familiar with any special terms like cookies, pixel tags, IP addresses, browsers, Engines then read about these in relevant sources e.g. terminology first. Your privacy matters to us as we by all reasons want to ensure long term business with you as our Customer need to secure your interests in applications based on our services and existing legal requirements in your and our countries. Please read the document carefully to get learn about our practices and if you have any questions review relevant legal sections in the Questions and Answers pages.

Information we collect
We collect information required to provide effective and secure services to all visitors. It requires unique and secure identification, verification and monitoring of online activities along the whole Member sessions receiving services in two ways:

Information you give us.
Our services require you to register for a Member Account. When you do so voluntarily you provide:

Your personal information, including your name, residence address, email address, telephone number, birthday, language, secret passwords, location.
Link (or unlink) on another service (e.g., Facebook or Twitter, etc).
Information about persons and organizations which you voluntarily identify as members of your virtual organisations and recipients of our services (including yourself as single person entity)

This minimum amount of information that allows us

Providing our services in unified modality and to identifiable organizations as customers in compliance to legal requirements by European Union
Monitoring quality of services and providing necessary support in using our services
Communicating with you to support effective and interruptible delivery of services and confirmation of payments

The information and measures are aimed at providing you with reliable online self-managed business environment while securing and protecting your intellectual rights and our business interests.

B: Information we get from your use of our services.
Nowadays whenever you use any website, mobile application, or other Internet service, there’s certain information that almost always gets created and recorded automatically by various parties. The same is true when you use our services. We may collect information about the services that you use and how you use them, like when you visit our website or related websites, what services and when you subscribed to, how you use it, view and interact with its content. This information includes:

Device information
We may collect device-specific information (such as your hardware model, operating system version, unique device identifiers, and mobile network information including phone number). We may associate your device identifiers or phone number with your Account to improve your security and access to your account.

Log information
When you use our services or logging content provided in your personal areas, we may automatically collect and store certain information in Engine logs. This may include:

details of when and how you used particular service,
Internet protocol address
cookies that may uniquely identify your browser.

Location information
When you use a location-enabled service, we may collect and process information about your actual location, like GPS signals sent by a mobile device. We may also use various technologies to determine location, such as sensor data from your device that may, for example, provide information on nearby Wi-Fi access points and cell towers.

Local storage
We may collect and store information (including personal information) locally on your device using various methods such as browser web storage, and application data caches.

Cookies, pixel tags and anonymous identifiers
We use various technologies to collect and store information when you use our services, and this may include sending one or more cookies or identifiers to your device. We use cookies and identifiers when you interact with our services for confirmation of your credentials in case your trusted business partners need confirmation of your credentials when you include them into the list of trusted partners on your engine.

How we use information we collect
The information we collect about all our services and members is used for providing, maintaining, protecting, improving the services, developing new ones and protecting our business and our users running services as well as for our legal obligations to comply with the laws of Austria as country of our company registration and European Union in general.

The information is required to ensure your control over your personal account and its protection against any third party attempts to access your self-managed content, while making services, logs and relevant documents available to you at any time and from any location.

When you contact our support service we may keep a record of your communications to help solve any issues you might be facing. We may use your email address to inform you about services, such as letting you know about upcoming changes or improvements or notifications related to your activities.

We store and process personal information on website located within European Union subject to corresponding legal protection and regulations including General Data Protection Regulation (GDPR).

Transparency, choice and control of preferences
Considering complex nature of privacy concerns in our world we want to be clear about what information we collect, how it is used and why it is done.

In order to make your visit to our website attractive and to enable the use of certain functions, we use so-called cookies on various pages. These are small text files that are stored on your end device. Some of the cookies we use are deleted after the end of the browser session, i.e. after closing your browser (so-called session cookies). Other cookies remain on your terminal and enable us or our partner companies (third-party cookies) to recognize your browser on your next visit (persistent cookies). If cookies are set, they collect and process specific user information such as browser and location data as well as IP address values according to individual requirements. Persistent cookies are automatically deleted after a specified period, which may vary depending on the cookie. You can check the duration of the respective cookie storage in the overview of the cookie settings of your web browser.

In some cases, cookies are used to simplify the ordering process by saving settings (e.g. remembering the content of a virtual shopping basket for a later visit to the website). If personal data are also processed by individual cookies set by us, the processing is carried out in accordance with Art. 6 (1) point b GDPR either for the execution of the contract or in accordance with Art. 6 (1) point f GDPR to safeguard our legitimate interests in the best possible functionality of the website and a customer-friendly and effective design of the page visit.

We work together with advertising partners who help us to make our website more interesting for you. For this purpose, cookies from partner companies are also stored on your hard drive when you visit our website (third-party cookies). You will be informed individually and separately about the use of such cookies and the scope of the information collected in each case within the following sections.

Please note that you can set your browser in such a way that you are informed about the setting of cookies and you can decide individually about their acceptance or exclude the acceptance of cookies for certain cases or generally. Each browser differs in the way it manages the cookie settings. This is described in the help menu of each browser, which explains how you can change your cookie settings. You will find these for the respective browsers under the following links:

Internet Explorer: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies
Firefox: https://www.mozilla.org/en-US/privacy/websites/#cookies
Chrome: https://support.google.com/accounts/answer/61416?co=GENIE.Platform%3DDesktop&hl=en
Safari: https://support.apple.com/en-gb/guide/safari/manage-cookies-and-website-data-sfri11471/mac
Opera: https://help.opera.com/en/latest/web-preferences/#cookies

Please note that the functionality of our website may be limited if cookies are not accepted.

Information you share
Accessing and updating your personal information
Whenever you use the website services, you have full access to your personal information and can export it for you profile portability. It should be entered by you personally and you are responsible for its correctness. If this information is incorrect then there could be the following optional reasons:

You made some errors during initial registration, which was not corrected later and confirmed as correct one.
There are changes in your life, etc which you have not introduced in due course.
You found that someone changed your data which means that your account was accessed by other persons using your credentials
Someone registered on under your name and you occasionally learnt about it (false identity).
Your account is not available meaning technical problem or its cancellations due to non compliance to Terms of Services (TOS).

In the cases #1 and #2 you have ways to update it quickly to keep legal compliance to TOS. When updating your personal information, we may ask you to verify your identity before we can act on your request.
In the case #3 you need promptly change your login and password and review possible reasons of the problem. Then notify the support about each such case.
In the case #4 you shall notify the support about each such case keeping in mind that there are namesakes and we identify every user not only by names but some other unique identifiers.
We may reject requests that are unreasonably repetitive, require disproportionate technical effort (for example, developing a new system or fundamentally changing an existing practice), risk the privacy of others, or would be impractical.
Wherever you can access your account and introduce corrections yourself it can be done for free, except where it would require a disproportionate effort. We aim to maintain our services in a manner that protects information from accidental or malicious destruction. Because of this, after you delete information from our services, we may not immediately delete residual copies from our active Engines and may not remove information from our backup systems.

Information we share
For legal reasons
We may share personal information with organizations or individuals if there is a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:

meet applicable law, legal process or enforceable governmental request accordingly to European Union regulations including tax reporting and accounting
enforce applicable Terms of Service, including investigation of potential violations
detect, prevent, or otherwise address fraud, security or technical issues
protect against harm to the rights, property or safety of the Provider of Services, our users or the public as required or permitted by law.

We may share aggregated, non-personally identifiable information publicly and with our partners like publishers, advertisers or connected sites. For example, we may share information publicly to show trends and statistics about the general use of our services.

If we as Provider of Services are involved in a merger, acquisition or asset sale, we will continue to ensure the confidentiality of any personal information and give affected users notice before personal information is transferred or becomes subject to a different privacy policy.

Information security
We do our best efforts to protect website from unauthorized access to or unauthorized alteration, disclosure or destruction of information kept in its databases. In particular: We provide all our online services using standards protection SSL/TSL

Contacting Us
When you contact us (e.g. via contact form or e-mail), personal data is collected. Which data is collected in the case of a contact form can be seen from the respective contact form. This data is stored and used exclusively for the purpose of responding to your request or for establishing contact and for the associated technical administration. The legal basis for processing data is our legitimate interest in responding to your request in accordance with Art. 6 (1) point f GDPR. If your contact is aimed at concluding a contract, the additional legal basis for the processing is Art. 6 (1) point b GDPR. Your data will be deleted after final processing of your enquiry; this is the case if it can be inferred from the circumstances that the facts in question have been finally clarified, provided there are no legal storage obligations to the contrary.

Data Processing When Opening a Customer Account and for Contract Processing

Pursuant to Art. 6 (1) point b GDPR, personal data will continue to be collected and processed if you provide it to us for the execution of a contract or when opening a customer account. Which data is collected can be seen from the respective input forms. It is possible to delete your customer account at any time. This can be done by sending a message to the above-mentioned address of the controller. We store and use the data provided by you for contract processing. After complete processing of the contract or deletion of your customer account, your data will be blocked in consideration of tax and commercial retention periods and deleted after expiry of these periods, unless you have expressly consented to further use of your data or a legally permitted further use of data has been reserved by our site, about which we will inform you accordingly below.

Application
Our Privacy Policy applies to all of the services offered by website.
Our Privacy Policy does not apply to services offered by other companies or individuals, including products or sites that may be displayed to you or in your or in their advertisements, sites that may include services, or other sites linked from our services.

Implementation and Changes
Please regularly review our compliance with our Privacy Policy. When we receive formal written complaints, we will contact the person who made the complaint to follow up. We work with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that we cannot resolve with our users directly.
Our Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent. We will notify you as Member about any privacy policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of privacy policy changes).

Duration of Storage of Personal Data

The duration of the storage of personal data is based on the respective legal basis, the purpose of processing and - if relevant – on the respective legal retention period (e.g. commercial and tax retention periods).

If personal data is processed on the basis of an express consent pursuant to Art. 6 (1) point a GDPR, this data is stored until the data subject revokes his consent.

If there are legal storage periods for data that is processed within the framework of legal or similar obligations on the basis of Art. 6 (1) point b GDPR, this data will be routinely deleted after expiry of the storage periods if it is no longer necessary for the fulfillment of the contract or the initiation of the contract and/or if we no longer have a justified interest in further storage.

When processing personal data on the basis of Art. 6 (1) point f GDPR, this data is stored until the data subject exercises his right of objection in accordance with Art. 21 (1) GDPR, unless we can provide compelling grounds for processing worthy of protection which outweigh the interests, rights and freedoms of the data subject, or the processing serves to assert, exercise or defend legal claims.

If personal data is processed for the purpose of direct marketing on the basis of Art. 6 (1) point f GDPR, this data is stored until the data subject exercises his right of objection pursuant to Art. 21 (2) GDPR.

Unless otherwise stated in the information contained in this declaration on specific processing situations, stored personal data will be deleted if it is no longer necessary for the purposes for which it was collected or otherwise processed.

If you have any questions or concerns about this Privacy Policy
please feel free to email us at support: [email protected]

The data controller of your personal information
GOLEM - Gesellschaft für integrierte mikroelektronische Komplettlösungen Gesellschaft m.b.H., Austria.